Terms of Service

Translation notice. This is an English translation of the Polish-language Regulamin (Terms of Service), provided for convenience only. The original Polish version is the legally binding document; in the event of any discrepancy between the two, the Polish version shall prevail. These Terms are governed by Polish law regardless of the language in which they are read.

TERMS OF SERVICE

§ 1. General Provisions

These Terms of Service set out the type, scope, and conditions of providing Services by electronic means through the Platform, including the rules for using the System.
The Platform is owned by Braket Kamil Doroszewicz, ul. Głogowska 31/33, 60-702 Poznań, Poland, NIP (Tax ID) 5372654060, REGON (Business Registry No.) 386676072, e-mail address: hello@sugello.com.
Using the Platform and the Services provided through it requires prior review and acceptance of these Terms. Failure to accept these Terms prevents the creation of a User Account and the use of the Services.
A User may be either a Consumer or a Business Customer. The provisions of these Terms concerning Consumers apply accordingly to a Business Customer with consumer rights, as referred to in § 2(3) of these Terms.

§ 2. Definitions

The terms used in these Terms of Service shall have the following meanings:

Price List – a summary of the prices of Services provided by the Service Provider, available on the Platform at: https://sugello.com/#pricing, forming an integral part of these Terms. Prices stated in the Price List are gross prices (they include applicable VAT), which is calculated and collected by Polar in accordance with § 7 of these Terms.
Consumer – a natural person entering into a legal transaction with an entrepreneur that is not directly related to that person's business or professional activity, as well as a sole trader entering into a contract that is not of a professional nature for them, to whom the law (including the Polish Consumer Rights Act and the Civil Code) grants consumer rights.
User Account / Account – a part of the Platform comprising a set of resources and permissions assigned to a specific User, accessible after signing in using a Sign-in Link, through which the User can access the System and use the Services.
Sign-in Link – an individually generated, single-use link sent by the Service Provider to the e-mail address provided by the User, the use of which allows the User to sign in to their Account without the need to set or enter a password.
Billing Period – a monthly billing period for which the User's obligations under a Paid Service are settled, beginning on the date of activation or renewal of the Paid Service and ending on the corresponding day of the following calendar month.
Subscription Fee – the fee payable by the User in the amount specified in the Price List for the use of a Paid Service during a given Billing Period.
Polar – Polar Software, Inc., with its registered office at 3500 South DuPont Highway, Dover, DE 19901, United States of America, operating under the Polar.sh brand, the entity handling payments for Paid Services as Merchant of Record (authorized reseller), as referred to in § 7 of these Terms.
Privacy Policy – a document setting out the rules for processing the personal data of Users and visitors to the Platform, including the purposes, legal bases, and retention periods of such data, available on the Platform at: https://sugello.com/privacy.
Business Customer – a natural person who is not a Consumer, a legal person, or an organizational unit without legal personality to which the law grants legal capacity, conducting business activity.
Terms (Regulamin) – these terms of service for the provision of electronic services, constituting a model contract and simultaneously fulfilling the obligation referred to in Article 8(1)(1) of the Act on the Provision of Electronic Services.
GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
Platform – an organized IT and information platform enabling the User to use the Services and access digital content developed by the Service Provider, available at the domain www.sugello.com and its subdomains.
System – software provided under the SaaS (Software as a Service) model, enabling the User to create Boards, collect and manage Submissions from visitors to the User's website (including voting, assigning and changing statuses, and moderating Submissions), and to embed a Widget on the User's website, provided by the Service Provider to the User through the Platform under the Agreement.
Provision of a service by electronic means – the performance of a Service provided without the simultaneous presence of the parties (at a distance) for the User, through the transmission of data at the individual request of the User, sent and received using devices for electronic processing, including digital compression, and storage of data, which is transmitted, received, or relayed in its entirety by means of an electronic communications network within the meaning of the Act of 12 July 2024 – Electronic Communications Law (Journal of Laws 2024, item 1221).
Board – a separate collection of Submissions within a User Account, together with the ability to vote on them, created by the User to collect feedback and feature suggestions from visitors to the User's website.
Agreement – an agreement for the provision of Services by electronic means, concluded remotely between the Service Provider and the User, the subject and content of which are set out in these Terms, the Price List, and the information about available Services published on the Platform.
Services – free and paid services provided by electronic means through the Platform by the Service Provider to the User, consisting of providing the User with access to the System and its functionalities, and ensuring its proper operation.
User – a natural person with full legal capacity, a legal person, or an organizational unit without legal personality to which the law grants legal capacity, who uses the Services under the Agreement, including a Consumer and a Business Customer.
Service Provider – Braket Kamil Doroszewicz, ul. Głogowska 31/33, 60-702 Poznań, Poland, NIP 5372654060, REGON 386676072, e-mail address: hello@sugello.com, the entity providing Services by electronic means on the basis of these Terms, the Price List, and the information about Services available on the Platform.
Act on the Provision of Electronic Services – the Act of 18 July 2002 on the Provision of Electronic Services (consolidated text of 3 March 2020, Journal of Laws 2020, item 344).
Submission – a feature suggestion, comment, or opinion sent via the Widget or the public Board page by a visitor to the User's website.
Widget – a piece of code (script) made available to the User by the Service Provider, which, once embedded on the User's website, allows visitors to that website to send Submissions and vote on Submissions within a Board.

§ 3. Technical Requirements

Using the Platform, and in particular using the Services, requires meeting the minimum technical requirements necessary to interoperate with the System, i.e.:
1. having a device with access to the Internet (e.g. computer, tablet, smartphone),
2. a current, correctly configured version of a web browser,
3. having an active e-mail address,
4. cookies and JavaScript enabled.

§ 4. Using the Platform

Through the Platform, the Service Provider enables the User to:
1. review information regarding the scope and conditions of the provision of Services,
2. create, maintain, and close a User Account,
3. create a Board and embed a Widget on their own website,
4. view, sort, and moderate Submissions and manage their statuses,
5. optionally make a Board's public page available at an address within the Platform's domain,
6. enter into an Agreement for a Paid Service and manage their subscription,
7. send messages to the Service Provider via the e-mail address indicated in these Terms.
By accepting these Terms, the User undertakes, in particular, to:
1. comply with the prohibition on providing unlawful content, meaning, among other things: a prohibition on posting content that is offensive, untrue, immoral, contrary to good practice, or that promotes violence or hatred,
2. refrain from actions aimed at disrupting the functioning of the Platform or gaining access to information or data not intended for the User,
3. refrain from any other actions that would be inconsistent with applicable law, good practice, or that would infringe the rights and personal interests of the Service Provider or third parties.
The User undertakes to use the content posted on the Platform solely for their own use and for the purpose of performing the Agreement. Using the Platform's resources and features for other purposes requires the Service Provider's separate, prior, written consent.
If, while using the Platform, the User breaches these Terms or applicable law, or otherwise acts to the detriment of the Service Provider and/or third parties, the Service Provider may restrict or terminate the User's access to the Platform with immediate effect. The User will be promptly informed of any such measures. Regaining access to the Platform requires the Service Provider's prior consent.
In the event described in paragraph 4 above, the User is required to promptly take action to remove the cause of the restriction or blocking of access to the User Account; otherwise, the Service Provider is entitled to terminate the Agreement with immediate effect, without notice.
The Service Provider provides the Services continuously, 7 days a week, 24 hours a day, subject to paragraph 7 below.
The Service Provider reserves the right to temporarily suspend the provision of Services within the System due to the need to carry out maintenance or repair work, as well as in connection with the modernization or rebuilding of the System. The Service Provider will make efforts to ensure that interruptions in the provision of Services are not burdensome for Users. Information about a planned temporary suspension of the System will be communicated to Users electronically to the e-mail address assigned to their User Account, with reasonable advance notice, unless the interruption results from sudden causes beyond the Service Provider's control.
The Service Provider is not liable for interruptions in the provision of Services or disruptions in access to the Platform caused by force majeure (fire, natural disasters, epidemic), failures of the User's equipment, interruptions in power or Internet connectivity supply, unauthorized interference by Users or third parties, or malfunctioning of telecommunications systems and software installed on Users' computer equipment.

§ 5. User Account

Registration and maintenance of a User Account are free of charge.
Registering a User Account is possible by completing the registration form available on the Platform and providing a truthful e-mail address.
The Account Agreement between the Service Provider and the User is concluded at the moment the User first signs in to the Platform using the Sign-in Link sent to the e-mail address they provided, which is equivalent to verification of that address.
Signing in to the Platform is done exclusively via a Sign-in Link sent to the User's e-mail address. The Platform does not require setting or entering a password.
The User undertakes to keep access to the e-mail inbox linked to their User Account confidential and not to share received Sign-in Links with third parties. The Service Provider is not liable for the consequences of a User sharing access to their User Account with third parties.
The Account is created for an indefinite period, and the User is entitled to close their Account at any time without giving a reason. To do so, the User should use the account-deletion feature available in the User Account settings, confirm their intention to delete the account by entering the e-mail address assigned to the Account, and then confirm the operation by clicking the link sent to that e-mail address. Closing a User Account with an active Paid Service is only possible after first terminating the Agreement for that Service in accordance with § 8 of these Terms.
The Service Provider is entitled to block the Account in the situation referred to in § 4(4) of these Terms, or to delete the Account in the situation referred to in § 4(5) of these Terms.

§ 6. Using the Services

Using the Services is possible after registering a User Account on the Platform, accepting these Terms and the Privacy Policy, reviewing the Price List and the information about available Services published on the Platform, and, in the case of a Paid Service, after payment of the Subscription Fee.
Users may use the Services free of charge under the indefinite free tier of the Services (including 1 Board and a limit of 100 Submissions per month), or on a paid basis under a Paid Service, in accordance with the Price List.
The Agreement for the provision of a Paid Service is concluded at the moment the User confirms their order in the payment process operated by Polar in accordance with § 7 of these Terms.
Promptly after the conclusion of the Agreement for a Paid Service, the Service Provider will send the Consumer, to the provided e-mail address, confirmation of the conclusion of the Agreement on a durable medium, containing the information referred to in Article 12(1) of the Polish Consumer Rights Act of 30 May 2014, including confirmation of the consent given to the commencement of the Service before the expiry of the withdrawal period and acknowledgment of the resulting loss of the right of withdrawal.
A Paid Service is activated promptly after the Subscription Fee is credited and lasts for the Billing Period. The Agreement for a Paid Service is automatically renewed for a further Billing Period unless the User terminates the Agreement in accordance with § 8 of these Terms before its expiry.
The User may cancel a Paid Service and revert to the free tier of the Services at any time via the subscription-management feature available in the User Account settings, in accordance with § 8 of these Terms.

§ 7. Payments

The entity handling payments for Paid Services and acting as the seller (Merchant of Record) of those Services is Polar. This means that the sales agreement covering settlement of the Subscription Fee — including the calculation and collection of VAT and the issuance of an invoice or other proof of payment — is concluded between the User and Polar, acting in its own name under a separate agreement with the Service Provider. The Service Provider remains the entity providing the Service of access to the System.
The User pays the Subscription Fee in advance, through the payment process made available by Polar, using the payment methods currently offered by Polar (including payment card and other methods indicated during the payment process).
The moment of payment is the date the payment is confirmed as received by Polar.
The invoice or other proof of payment is issued and delivered to the User by Polar, on terms set by Polar, based on the data provided by the User during the payment process.
Complaints regarding payments, invoices, or VAT settlements are handled by Polar in accordance with its own terms. Complaints regarding the functioning of the System and the Service are handled by the Service Provider in accordance with § 9 of these Terms.
Any changes to Subscription Fees will be announced on the Platform through publication of the current Price List and will not affect the amount of Subscription Fees already paid by Users under an Agreement concluded before the amended Price List was published.

§ 8. Termination of Agreements

The Agreement for the provision of Services is terminated:
1. with respect to the Account Agreement – at the moment the Account is closed in accordance with § 5(6) of these Terms, or as a result of the Service Provider deleting the User Account in connection with terminating the Agreement for the reasons set out in § 4(5) of these Terms,
2. with respect to a Paid Service – upon expiry of the current Billing Period, if the User has cancelled its further provision in accordance with paragraph 2 below.
The User may terminate the Agreement for a Paid Service at any time, without giving a reason, via the subscription-management feature available in the User Account settings. The Agreement then expires at the end of the current Billing Period, and Subscription Fees already paid are non-refundable.
The Service Provider is entitled to terminate the Agreement without notice in the event of:
1. the User providing false or incomplete data necessary for the performance of the Agreement,
2. a reasonable suspicion or finding that the User is using the Services in a manner inconsistent with these Terms or in violation of generally applicable law, or in a manner that infringes the rights of third parties, including in particular where the User breaches the obligations set out in § 4(2) of these Terms, or in the situation referred to in § 4(5) of these Terms.
A Consumer has the right to withdraw from the Agreement within 14 days of its conclusion, without giving a reason. The right of withdrawal does not apply to a Consumer if the Service Provider has fully performed the Service with the Consumer's express, prior consent, having informed the Consumer before the Service began that they would lose the right of withdrawal once the Service Provider had performed the Service, and the Consumer acknowledged this.

The consent referred to in the preceding sentence is given by the Consumer, before being redirected to the payment process, by ticking the relevant checkbox on the Platform, worded so as to confirm consent to the commencement of the Service before expiry of the withdrawal period and acknowledgment of the resulting loss of the right of withdrawal; placing an order for a Paid Service is not possible without ticking this checkbox. The Service Provider records the consent on a durable medium and provides the Consumer with confirmation of it having been given, in accordance with § 6(4) of these Terms.

§ 9. Complaints Procedure

In the event of any concerns regarding the functioning of the System or irregularities in the provision of Services by the Service Provider, the User may submit a complaint by sending it to: hello@sugello.com.
A complaint should include:
1. the e-mail address assigned to the User Account and contact details,
2. the subject of the complaint – a description of the irregularity, including when it occurred and how long it lasted,
3. the proposed method of resolving the complaint.
Before resolving a submitted complaint, the Service Provider may ask the User to supplement it, if the information provided under paragraph 2 requires clarification for the complaint to be properly resolved.
The complaint will be resolved promptly, no later than within 14 days of receipt by the Service Provider, and the resolution will be communicated to the User electronically, to the e-mail address assigned to the User Account.
Any other comments regarding the functioning of the Platform, as well as questions about the Services, should be directed to: hello@sugello.com.
Complaints regarding payments are handled in accordance with § 7(5) of these Terms.

§ 10. Technical Support

During the term of the Agreement, the User may make use of the Service Provider's technical support in connection with the use of the Services, as part of the Subscription Fee, or free of charge in the case of the free tier of the Services.
To use technical support, a request should be sent to: hello@sugello.com, indicating the type of irregularity or error in the System.
Technical support is provided by the Service Provider Monday to Friday (excluding public holidays in Poland), from 9:00 AM to 5:00 PM (Warsaw time).
The Service Provider's technical support does not cover:
1. elements that are subject to modification by the User themselves (e.g. content embedded on the User's website outside of the Widget),
2. errors resulting from unauthorized interference by the User with the Service's settings,
3. problems resulting from the User's failure to meet the technical requirements set out in § 3 of these Terms.

§ 11. Personal Data Protection and Confidentiality

The Service Provider is the controller of the personal data of Users and of persons visiting Boards and submitting Submissions.
The controller processes personal data comprising: in the case of Users – e-mail address; in the case of persons submitting Submissions via the Widget or a Board's public page – an optionally provided name and e-mail address, the content of the Submission, and the IP address and browser-identifying data (browser fingerprint), processed to ensure one vote per person and to protect against spam – for the purpose of enabling use of the System, including the provision of the Services.
Providing personal data is voluntary; however, without it, the use of certain Services may not be possible.
The Service Provider makes efforts to ensure the security and confidentiality of personal data, in particular by carrying out processing activities in accordance with applicable law (the GDPR and sector-specific regulations) and by implementing appropriate security measures.
More information about the protection of personal data, including the purposes and legal bases for processing, retention periods, recipients of data (including Polar, to the extent necessary to settle a Paid Service), and the rights of data subjects, together with information about cookie policy, can be found in the Privacy Policy available on the Platform.

§ 12. Liability

The Service Provider exercises due care to ensure the proper functioning of the System and the Platform, but does not guarantee that they will be free of errors.
The Service Provider is liable for non-performance or improper performance of the Agreement on general principles, subject to paragraphs 3–5 below.
Towards Users who are Business Customers, the Service Provider's liability for non-performance or improper performance of the Agreement is limited to the amount of Subscription Fees paid by the User concerned in the 12 months preceding the event causing the damage, and the Service Provider is not liable for lost profits. The limitation referred to in the preceding sentence does not apply to damage caused to a Business Customer intentionally.
Paragraph 3 above does not apply to Users who are Consumers, towards whom the Service Provider's liability is governed by the general principles arising from applicable law.
The Service Provider is not liable for the content of Submissions sent by persons visiting the User's website, nor for the manner in which the User uses the System and the data collected through it.

§ 13. Intellectual Property Rights

The Service Provider reserves that both the Platform and the System contain content protected by intellectual property law (e.g. graphic elements, logos, computer programs).
Using the Platform does not entail the acquisition of any intellectual property rights to the works found on the Platform. Without obtaining the Service Provider's prior consent, it is prohibited to copy, distribute, use, or modify any components of the Platform or the System, except for using the Widget in a manner consistent with its intended purpose and these Terms.
The Service Provider grants the User a non-exclusive licence (the "Licence") entitling them to use the Platform and the System, including embedding the Widget on their own website, in a manner consistent with its intended purpose and on the terms set out in these Terms, the Price List, and other notices published on the Platform. The Licence does not entitle the User to grant further licences (sublicences).
The Licence is granted by the Service Provider without territorial restriction, for a period corresponding to the term of the Service providing access to the System, and expires upon closure of the User Account.
Submissions sent by visitors to the User's website via the Widget constitute content to which the User is entitled to the extent necessary to operate their Board; the Service Provider does not claim any rights to the content of Submissions.

§ 14. Final Provisions

These Terms are available free of charge on the Platform to every User.
The Service Provider reserves the right to amend these Terms, subject to the protection of vested rights.
The Service Provider will inform Users of any amendments to these Terms no later than 14 days before their planned entry into force, by: displaying a notice and publishing the amended Terms on the Platform, and sending information about the planned change electronically to the e-mail address assigned to the User Account. The absence of an objection from the User to the proposed amendments within 14 days of notification is treated as acceptance of the amended Terms. In the event of an objection, the Agreement terminates on the day preceding the entry into force of the amended Terms, which also results in termination of the Account Agreement.
The Service Provider may, under a separate agreement concluded with a User, govern the use of the System differently. In such a case, in the event of a conflict, the provisions of that agreement shall prevail over these Terms.
These Terms are governed by Polish law. Any disputes arising under these Terms will be resolved through amicable negotiation and, failing agreement, before the competent common court, determined in accordance with generally applicable rules of jurisdiction.
The Service Provider consents to out-of-court resolution of consumer disputes within the meaning of the Polish Act of 23 September 2016 on Out-of-Court Resolution of Consumer Disputes. A Consumer may make use of out-of-court means of handling complaints and pursuing claims via the competent Provincial Inspector of Trade Inspection (wojewódzki inspektor Inspekcji Handlowej).
Matters not regulated by these Terms shall be governed by generally applicable provisions of Polish law.
The text of these Terms is available on the Platform.
These Terms are effective as of 24 July 2026.